Thank you for shopping at Passion Shop. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help.

1. Return Period

You have 30 days from the date of delivery to request a return or refund. After 30 days, unfortunately, we can’t offer you a full refund or exchange.

2. Return Eligibility

To qualify for a return:

• The item must be unused, in its original condition, and in the original packaging.

• A receipt or proof of purchase is required.

• Do not return your item to the manufacturer.

Some items cannot be returned, including but not limited to:

• Perishable goods (e.g. food, flowers)

• Intimate or sanitary products

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Downloadable software

• Certain health and personal care items

3. Partial Refunds

Partial refunds may be issued in the following cases:

• Books with clear signs of use

• Opened CDs, DVDs, games, or software

• Items not in their original condition or missing parts not due to our error

• Items returned after the 30-day return window

4. Refunds Process

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or declined.

• If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

• If declined, we will explain the reason via email.

5. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card company—processing times vary.

3. Contact your bank—it may take several days before the refund appears.

If you’ve taken these steps and still haven’t received your refund, please email us at [email protected].

6. Sale Items

Only regular-priced items may be refunded. Sale or clearance items are not eligible for refunds.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected] before sending the item to our return address.

8. Gifts

If your item was marked as a gift and shipped directly to you, you may receive a gift credit for the return value. Once we receive the returned item, we will email you a gift certificate.

If the gift wasn’t marked or shipped to the gift giver, we will issue the refund to the original purchaser.

9. Shipping Your Return

To return your product, please mail it to:

[Insert Return Address Here]

• You are responsible for return shipping costs.

• Shipping fees are non-refundable.

• If you receive a refund, the cost of return shipping may be deducted.

• For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

10. Need Help?

If you have questions regarding refunds or returns, please contact us at:

📧 [email protected]